Customer service
General questions
Anything about your order, the product, returns, or how to use Velloskin. We read every message.
Contact
Talk to us.
Email is the fastest way to reach us. We read every message and reply directly. No tickets, no auto-bots.
hello@velloskin.com
Press & partnerships
Business inquiries
Press, retail partnerships, B2B, wholesale, or anything that's not a customer service question.
Response time
We aim to reply to every email within one business day, Monday through Friday. If you reach out over the weekend or a holiday, we'll catch up first thing Monday morning. For order issues, the FAQ shipping section covers most situations and may be faster than waiting on a reply.
Or send us a message
Prefer a form?
Same inbox, different door. Either route reaches us.
While you're here.
If you arrived from a question about the product, the answer might be on the FAQ page. Or skip ahead and try Velloskin tonight.
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