Privacy policy

This policy explains what information Velloskin collects, how we use it, and the choices you have. We aim to keep this short, plain, and free of dark patterns. If anything here is unclear, email hello@velloskin.com and we will explain.

1. Information we collect

When you place an order or contact us, we collect the information you provide directly: name, email address, shipping address, billing address, and payment details. Payment details are processed by our payment provider and never stored on our servers in plain form.

When you visit our site, we automatically collect technical data: IP address, browser and device type, pages viewed, and the date and time of your visit. This data is used for site analytics and to detect fraud or abuse.

If you sign up for our email list, we collect your email address and any preferences you set. You can unsubscribe at any time.

2. How we use your information

We use your information to fulfill orders, provide customer support, communicate with you about your purchases, send marketing emails when you have opted in, prevent fraud, comply with legal obligations, and improve our products and services.

We do not sell your personal information to third parties.

3. Cookies and tracking

Our site uses cookies and similar technologies to keep your shopping cart, remember your preferences, measure site traffic, and run advertising campaigns. You can disable cookies in your browser settings, but parts of the site (such as checkout) may not function correctly without them.

4. Sharing with third parties

We share your information only with service providers we work with to operate the business: payment processors, fulfillment partners, email service providers, analytics providers, and customer support tools. These providers are contractually required to handle your data only for the purposes we direct.

We may also disclose information when required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

5. Your rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. You may also have the right to object to or restrict certain processing, and the right to data portability. To exercise any of these rights, email hello@velloskin.com.

You can unsubscribe from marketing emails at any time using the unsubscribe link in any message we send, or by emailing us directly.

6. International data transfers

Velloskin operates internationally. By using our site or placing an order, you consent to your information being transferred and processed in countries other than your country of residence, where data protection laws may differ. We take reasonable steps to ensure your information is treated securely wherever it is processed.

7. Children

Velloskin is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Changes to this policy

We may update this policy from time to time. The date of the most recent update is shown at the top of this page. Material changes will be communicated via email or a prominent notice on the site.

9. Contact

Questions about this privacy policy or your data: hello@velloskin.com.