Questions women like you have asked us.
Everything we've been asked, answered. If you don't see your question here, email hello@velloskin.com and we'll add it.
About the product.
What is Velloskin Neck and what does it do?
Velloskin Neck is a reusable medical-grade silicone patch worn while you sleep. It seals your neck skin in a hydrating microclimate and physically holds the neck flat against the pillow. The result: less crease formation overnight, more hydrated skin in the morning.
How is this different from a neck cream?
Creams sit on the surface of skin that loses water all night through transepidermal water loss. They can't address the nightly mechanism that's deepening creases. Velloskin works by sealing your neck's own moisture in and physically holding the skin flat. Different mechanism, different result.
How is this different from Botox or a facelift?
Botox relaxes muscle. A facelift surgically lifts loose skin. Velloskin works at the skin level: it doesn't relax muscle, doesn't add volume, doesn't surgically alter anything. It's occlusion-and-hydration therapy applied for cosmetic use.
Will it work on my skin?
Velloskin is designed for skin that creases overnight, particularly after age 50 when collagen drops. Side sleepers see the most-pronounced effect because they have the most-pronounced sleep crease cycle to reverse. The 60-day money-back guarantee is in place precisely because individual results vary. If it's not working for you, return it.
What's it made of?
Platinum-cured medical-grade silicone, the same material family used in scar therapy gel sheets you'll find in any pharmacy. Hypoallergenic. No latex, no fragrances, no fillers.
Is silicone safe? Isn't it the same thing as breast implants?
Yes, it's safe. The silicone in Velloskin is a different application entirely from breast implants. Those are surgical, internal, and use a different formulation. Velloskin uses external, topical, platinum-cured medical-grade silicone, identical to the family of materials used in pharmacy scar gels for decades.
Does it have a smell?
No, Velloskin has no added fragrance. Medical-grade silicone is essentially odorless. If you notice a faint clean scent on the first use, it's the residual smell of the manufacturing seal and dissipates within minutes.
Using the patch.
How do I use it?
Wash and dry your skin thoroughly. Peel the patch from its case, position it on your neck along the line you want to smooth, and press gently to adhere. Sleep with it on. In the morning, peel it off, rinse with the included cleanser, air-dry, and store in the case.
How long do I wear it?
Velloskin is designed for overnight wear, six to eight hours. The first 30 nights are the structured Crease Reset protocol. After that, three nights per week is the maintenance cadence most women settle into.
Do I sleep with it on?
Yes. Velloskin is designed to be worn while you sleep. The mechanism only works during the long uninterrupted hours when transepidermal water loss is highest and skin is most exposed to pillow pressure.
I'm a side sleeper. Will it stay on?
This is the question we hear most. Velloskin is shaped for the curve of the neck (not flat like patches designed for the chest), and the platinum-cured silicone uses a movement-tested adhesive engineered specifically for eight hours of sleep movement. If it doesn't stay on for you, your 60-day money-back guarantee covers it. No fight, no return shipping cost.
How do I clean it?
Each kit includes our pH-balanced Patch Cleanser. Rinse the patch each morning, let it air-dry on the included case, and it's ready for the next night. Avoid soaps with oils or fragrances; they affect adhesion.
How long does each patch last?
One patch lasts approximately 30 nights of consistent use. After that, the adhesive's effectiveness starts to degrade and you'll want to replace it. Each Starter Kit contains one patch; the 90-Day Protocol includes three.
Can I use it during the day?
Velloskin is designed for nighttime wear. The mechanism relies on the long uninterrupted hours of sleep when skin is most exposed to dehydration and pillow pressure. Wearing it during the day won't harm you, but you won't get the same effect.
Can I use it with my other skincare?
Yes. Apply your usual cleanser, serum, and moisturizer to clean dry skin first, let everything fully absorb, then apply Velloskin on top before bed. Avoid heavy oils right under the patch (they can affect adhesion).
What if my skin reacts?
Velloskin is hypoallergenic and tested for sensitive skin, but if you experience any irritation or redness, stop wearing the patch and let your skin recover. If irritation persists, return the kit under the 60-day guarantee. Reach out to hello@velloskin.com if you want to talk it through.
The science.
Does it actually work?
The mechanism (silicone occlusion plus hydration plus physical hold) has been documented in peer-reviewed dermatology and plastic surgery literature for thirty years. Velloskin applies that mechanism for cosmetic use. Hydration and crease-prevention effects are typically visible early; collagen remodeling continues with ongoing use. Individual results vary. Read the science →
How long until I see results?
Many women notice softer creases and more hydrated skin within the first three mornings. The full 30-night protocol is the structured trial; by night 30, most women evaluate where they've landed and decide to maintain or stop. Hydration appears first; collagen remodeling continues with ongoing use.
Is the science peer-reviewed?
Yes. Our Science page lists three foundational papers (Mustoe 2008, Hoeksema 2013, Tandara & Mustoe 2008) with PubMed identifiers, verbatim quotes, and plain-English translations. The studies examined silicone occlusion in scar therapy. Velloskin applies the same mechanism for cosmetic use.
Why doesn't this work like a face cream?
Creams sit on the surface and try to penetrate. Velloskin seals the surface so the skin's own water can't escape, then physically holds the skin flat against the pillow. The mechanism is occlusion, not absorption. Different intervention, different effect.
Shipping, returns, guarantees.
How long does shipping take?
Velloskin ships worldwide, tracked, in 7–12 business days. You'll receive a tracking link by email as soon as your kit leaves the warehouse. US orders over $69 ship free.
Where does it ship from?
Velloskin ships globally from our fulfillment partner. Every order has end-to-end tracking from warehouse to door, and a tracking link is emailed when your kit ships. If your delivery is delayed beyond 12 business days, contact hello@velloskin.com and we'll resolve it.
What's the return policy?
60-day money-back guarantee, no questions. If Velloskin isn't working for you, return it within 60 days for a full refund. We cover return shipping. Email hello@velloskin.com to start.
How do I return it?
Email hello@velloskin.com with your order number. We'll send you a prepaid return label and confirm your refund within five business days of receiving the package. No fight, no fees.
Will I be charged for a subscription?
No. Velloskin is a one-time purchase. We will never charge you again unless you choose to reorder. There is no auto-ship enrolled at checkout, no surprise renewal, no opt-out fine print. We hate subscription traps as much as you do.
Is my payment information secure?
Yes. Checkout is processed by Shopify's PCI-compliant payment system. We never see or store your card details. Apple Pay, Google Pay, and Shop Pay are also supported.
Customer service.
How do I contact you?
Email hello@velloskin.com. We read every message and reply within one business day, usually faster.
What if I have a problem with my order?
Email hello@velloskin.com with your order number and a description of what went wrong. Lost in transit, damaged on arrival, missing item, charged wrong: we'll fix it. Operational issues we resolve within five business days. Product issues are covered under the 60-day guarantee.
Still have a question?
Email hello@velloskin.com. We read every message and reply within one business day.
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