Terms of service

These terms govern your use of velloskin.com and your purchase of Velloskin products. By using the site or placing an order, you agree to these terms.

1. Acceptance of terms

By accessing or using velloskin.com, you agree to be bound by these terms and our Privacy Policy. If you do not agree, do not use the site.

2. Use of the site

You may use the site for lawful purposes only. You agree not to use the site in any way that could damage, disable, overburden, or impair our infrastructure, or interfere with any other party's use of the site. You agree not to attempt unauthorized access to any portion of the site or its associated systems.

3. Account creation

You may create an account to track orders and save preferences. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Pricing and product accuracy

We work hard to keep product descriptions, prices, and availability accurate. Errors do happen. We reserve the right to correct any errors and to refuse or cancel any order placed at an incorrect price, even after an order has been confirmed and payment processed. In the event of a cancellation, you will receive a full refund.

5. Order acceptance and cancellation

Your order is an offer to purchase. We reserve the right to accept or decline any order at our discretion. We may cancel orders that appear fraudulent, that ship to addresses we cannot verify, or that violate these terms. If we cancel your order, you will receive a full refund.

6. Shipping and delivery

Shipping is governed by our Shipping Policy. Title and risk of loss pass to you upon delivery to the carrier.

7. Returns and refunds

Returns and refunds are governed by our Refund Policy, which provides a 60-day money-back guarantee.

8. Intellectual property

The Velloskin name, logo, and all content on velloskin.com (including text, graphics, photos, and code) are the property of Velloskin or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or republish any part of the site without our prior written permission.

9. Disclaimers

Velloskin products are cosmetic skincare products. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements on this site about Velloskin products have not been evaluated by the United States Food and Drug Administration or by any regulatory authority outside the United States.

Individual results vary. We make no guarantees of specific cosmetic outcomes. The peer-reviewed research cited on our Science page concerns silicone occlusion in the context of scar therapy; Velloskin applies the same mechanism for cosmetic use, and the magnitude of cosmetic effect is naturally different from clinical scar-therapy outcomes.

The site and all products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the fullest extent permitted by law, Velloskin and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the site or our products. Our total liability for any claim arising out of or related to these terms or our products will not exceed the amount you paid for the product giving rise to the claim.

11. Governing law

These terms are governed by the laws of the jurisdiction in which Velloskin operates, without regard to conflict-of-law principles. Any dispute arising out of or related to these terms will be resolved in the competent courts of that jurisdiction.

12. Changes to these terms

We may update these terms from time to time. The date of the most recent update is shown at the top of this page. Continued use of the site after changes constitutes acceptance of the updated terms.

13. Contact

Questions about these terms: hello@velloskin.com.